The warehouse club industry is unlike any other retail format. With its limited assortment of items, out-of-the-box member service programs and paid membership philosophy, BJ’s, Cost-U-Less, Costco, PriceSmart and Sam’s Club need to continually offer their members a unique, enjoyable and financially rewarding shopping experience. To be able to accomplish this task, the buyers and operators of each club are constantly fine tuning and changing their product assortment and buying philosophy.
Staying current and understanding those adjustments is key for any club supplier. Club industry surveys provide an interesting, up-close viewpoint on what is happening not only on a “macro level” in the club industry but “in the trenches” between the buyer and vendor. This white paper, which summarizes results from our 2013 surveys in the Spring and Fall, is divided into two sections: club buyer responses and vendor/stakeholder responses.